Refund policy

How do I raise a return/refund request?

You can raise a return/refund request for your order within the Valentine App. Make sure that your order is still under the Valentine  Guarantee  period. Certain orders will still be eligible for return/refund after Order Received has been selected, provided that they are still within the Valentine Guarantee period.

There may be two solutions available, depending on your return/refund reason: 

  1. Return and Refund
  2. Refund Only (you may enter your preferred Refund Amount)

    Note

    1. When filling in the information for your request, different fields will be applicable based on your Return/Refund Reason.
    2. The steps for raising return/refund requests for different reasons are similar, the difference would be in the types of effective supporting documents that you can submit to support your request.
    3. The Refund Only option will only be available for the following: products not received, incomplete/missing products, products under Perishables and Digital Products, and Services categories.